Frequently Asked Questions and Support 

Q: How do I update my existing UMTC/Baystate Roads profile?

Watch Our How to Update Your Profile Video

Q: I get a message my email is in the system but I can't access my profile or reset my password?

It is possible that your profile has been inactivated. Please email us and we can look up your profile and fix the issue.

Q: As a supervisor/manager how can I edit my employee profiles, remove employees from my company who are no longer working for me, and register employees for classes?

We can make you a Registration Manager in our system in order to edit and remove employees from your organization. In order to add people to your organization you must use the create a profile link. Please email us at admin@umasstransportationcenter.org to be made a Registration Manager.

Still not finding what you are looking for? Please email us at admin@umasstransportationcenter.org or call 413-545-2604.